This message indicates that the Company File you are attempting to sync with AccountEdge Connect is different from the one that last synced with AccountEdge Connect. When using AccountEdge Direct Sync there are two common error messages that you can receive. When syncing AccountEdge Desktop with AccountEdge Connect information that was created in AccountEdge Desktop (cards, items, jobs, etc) is synced to AccountEdge Connect and information from AccountEdge Connect (cards, sales, activity slips, etc) is synced down to AccountEdge Desktop. Information Not Syncing Between AccountEdge Connect and AccountEdge Desktop.Item Price Levels and AccountEdge Connect.VirtualMerchantįor resolution to the "ssl_salestax" message, visit Fix VirtualMerchant ssl_salestax errors.Troubleshooting AccountEdge Connect Syncing Issues SagePayįor resolution to the "Please redirect your customer" message, visit Fix SagePay 'Please redirect your customer' error. PayPalįor resolutions to PayPal issues, visit Common issues in Set up PayPal. iDeal (through Mollie)įor resolutions to iDeal issues, visit iDEAL payments. Google Payįor resolutions to Google Pay issues, visit Troubleshooting your Google Pay setup in Google Pay. ![]() įor resolutions to issues, visit Troubleshooting in Set up. Apple Payįor resolutions to Apple Pay issues, visit Troubleshooting in Apple Pay. ![]() ![]() Third-party payment gateway or services Amazon Payįor resolutions to Amazon Pay issues, visit Activate Amazon Pay in Amazon Pay. Contact their support to make sure that the settings are configured correctly to connect with your Shopify account and that any test mode settings have been disabled. Learn more about configuring third-party payment providers.Ĭontact your payment gateway - Most of the settings for your gateway are within your third-party payment gateway account, not your Shopify admin. To complete any additional steps, go to the third-party provider's page. Many issues can be caused by from these values being incorrect, so it's important to make sure the values are accurate.Ĭheck for additional setup steps - Third-party payment gateways can provide additional setup instructions. Verify the account credentials - Most third-party payment gateways require only an account ID and some form of password or security key to be entered into Shopify's settings. If you experience issues connecting your third-party payment gateway, then try the following troubleshooting steps: Basic troubleshooting for third-party payment gateways If your Shopify Payments account is on hold, then review the banner message on the homepage of your Shopify admin for next steps and have the Shopify store owner check their email address. ![]() If you experience issues with the gateway after setup, then review the Shopify status page to see if there are any current outages. If you're having trouble connecting your bank account to Shopify Payments, then review Bank account requirements for Shopify Payments. If a customer experiences payment errors when they try to checkout, then you can view the abandoned checkout history or the order timeline for more details. This section lists some common issues related to your store's payment systems and provides links to troubleshooting steps.
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